Frequently Asked Questions
Installation
How long does installation typically take?
Installation time varies depending on the size of the area and type of flooring. Most residential projects can be completed in 1-3 days, while larger commercial projects may take longer.
Do I need to remove my old flooring first?
In most cases, yes. Our installation team can handle the removal and disposal of your old flooring for an additional fee, or you can choose to handle this step yourself before our scheduled installation date.
Can flooring be installed over existing tile or hardwood?
It depends on the condition of your existing floor and the type of new flooring you're installing. Our experts will assess your current flooring during the consultation to determine the best approach.
Products
What's the difference between hardwood and engineered wood flooring?
Hardwood flooring is made from solid wood planks, while engineered wood has a real wood veneer over multiple layers of plywood. Engineered wood is more resistant to moisture and temperature changes, making it suitable for basements and over concrete slabs.
Is luxury vinyl waterproof?
Yes, luxury vinyl flooring (LVF) is waterproof and can be installed in bathrooms, kitchens, and other areas prone to moisture. It's durable, easy to maintain, and comes in a variety of styles that mimic the look of natural materials.
How long do different types of flooring last?
With proper maintenance: hardwood floors can last 50+ years, engineered hardwood 20-30 years, luxury vinyl 15-25 years, laminate 15-25 years, and ceramic tile 50+ years. Actual longevity depends on quality, installation, maintenance, and usage.
Maintenance & Care
How should I clean hardwood floors?
Sweep or vacuum regularly with a soft brush attachment. Clean with a damp (not wet) mop using a cleaner specifically designed for hardwood floors. Avoid excess moisture and harsh chemicals that can damage the finish.
How do I prevent scratches on my flooring?
Use furniture pads under all furniture legs, avoid walking on floors with high heels or sports cleats, keep pet nails trimmed, and use area rugs in high-traffic areas. For hardwood, consider using protective mats under rolling chairs.
Can damaged flooring be repaired?
Yes, many types of flooring can be repaired. Hardwood can be sanded and refinished, while vinyl, laminate, and tile may require replacement of individual planks or tiles. Contact us for an assessment of your specific situation.
Pricing & Payment
Do you offer financing options?
Yes, we offer various financing options to help make your flooring project affordable. Please contact our sales team or visit our showroom for current promotions and financing details.
Are there additional costs beyond the flooring material?
Yes, additional costs may include underlayment, trim/molding, removal and disposal of old flooring, subfloor preparation, and installation labor. We provide detailed quotes that itemize all costs involved in your project.
Do you provide free estimates?
Yes, we offer free in-home consultations and estimates. Our flooring experts will measure your space, discuss your needs, and provide a detailed quote with no obligation.
Still Have Questions?
Our flooring experts are ready to help with any questions you might have.